FAQs

Frequently Asked Questions

Is it safe to use my credit card on your site?
Shopping at medappareldeals.com is safe. Every credit card purchase you make at medappareldeals.com is verified through Paymetrics and protected by SSL encryption technology.

What forms of payment do you accept?
We currently accept all major credit cards; Visa, MasterCard, Discover and American Express for all orders.

What is the status of my order?
To view the status of your order click on the "My Account" link found at the top of the page. You will be able to view your order history and get detailed information on the progress of your order. Please allow 3-4 business days to process your order. Once your order is shipped you will receive an email with your tracking information.

Be sure to check your “junk mail" box in the event your ISP flagged the email as spam. To insure you receive our emails add us to your safe sender list.

Your prices are really low, is the merchandise irregulars and seconds?
We only sell first rate goods. Our buyers find overstocks and closeouts and pass the savings on to you.

I received a Defective/Damaged item, what do I do?
Medappareldeals.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer. If a product you've purchased from medappareldeals.com has a manufacturing defect, please contact us at [email protected] with your order number.

Do you take phone orders?
All orders are placed online through our website.

How do I cancel or change my order?
As soon as you realize you need to cancel your order, please email [email protected] to be sure we are able to cancel the shipment. Typically, we are able to cancel orders within 1-6 hours of the order being placed. If the order has shipped we will not be able to cancel your order.

How can I return an item?
All sales are final on medappareldeals.com.
Please click here to review the Return Policy before returning an item.

Do you ship to addresses outside the United States?
We do not offer international shipping at this time.

Do you have a catalog?
We do not have a physical catalog, our entire product selection is online.

Shipping Information
Medappareldeals.com only ships to domestic destinations, including Alaska and Hawaii.
The medappareldeals.com team works tearlessly to find the best deals in the marketplace and pass the savings on to you. In order to do this we must charge a small shipping fee on each order.
Rate Table
Items on medappareldeals.com are in our warehouse and will ship within 2-3 business days. Delivery to you will take an additional 2-5 days, based upon your location.
Our preferred carrier is UPS. For some US destinations, USPS may be used.

Expedite Shipping
We do not offer expedited shipping at this time.

International Shipping
We do not ship internationally at this time.

PO Boxes and Military
We do not ship to PO Boxes or APO/FPO addresses.